Privacy policy

Last updated: January 1, 2025

Introduction

Hampshire Catering Equipment Hire ("we," "our," or "us"), located at 13 Wynford Industrial Estate, Belbins, Romsey, Hampshire, SO51 0PW, is committed to protecting your privacy and personal data. This policy explains how we collect, use, and protect your information.

Information We Collect

We collect various types of information to provide our services effectively. This includes your contact details such as name, email, phone number, and address. We also process payment information to handle transactions. As part of our service delivery, we maintain records of your equipment rental history and any communications between us. When you use our website, we collect usage data through cookies to improve your experience.

How We Use Your Information

Your information enables us to process equipment rentals and manage payments efficiently. We use it to communicate with you about your orders and to continuously improve our services. We also process data to meet our legal obligations and, with your consent, send relevant marketing communications that we believe may interest you.

Legal Basis for Processing

Our processing of your data is based on several legal grounds. We process data necessary for contract fulfillment when you rent equipment from us. We also process data to comply with our legal obligations and pursue our legitimate business interests. Where required, we process data based on your explicit consent.

Data Sharing

To provide our services, we share data with carefully selected third parties. This includes payment processors who handle transactions, delivery partners who help us fulfill orders, and IT service providers who maintain our systems. We may also share information with legal authorities when required by law.

Cookie Usage

Our website uses cookies to enhance your browsing experience. Essential cookies enable basic site functionality. Analytics cookies help us understand how visitors use our site, allowing us to make improvements. Marketing cookies, which we only use with your consent, help us deliver relevant advertisements. You can manage your cookie preferences through your browser settings at any time.

Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or damage. Our security measures are regularly reviewed and updated to maintain their effectiveness.

Your Rights

Under data protection law, you have several rights regarding your personal data. You can access your data, request corrections to inaccurate information, and withdraw any consent you've previously given. You may request the deletion of your data in certain circumstances and exercise your right to data portability. You also have the right to lodge complaints with supervisory authorities if you have concerns about how we handle your data.

Data Retention

We maintain different retention periods for different types of data. For active accounts, we retain data for the duration of our business relationship. Information from inactive accounts is kept for seven years to comply with tax requirements. Marketing data is retained until you withdraw your consent or request its deletion.

Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on our website.

Contact Us

For any privacy-related inquiries, please contact us at:

Hampshire Catering Equipment Hire 13 Wynford Industrial Estate Belbins, Romsey Hampshire, SO51 0PW [Contact email/phone to be added]

This policy is effective from January 1, 2025.